Orders & Delivery

Before buying

Every care has been taken to show the artworks on this website as accurately as possible. However, colours may vary slightly from the original due to differences in photography, browsers, devices and screen settings.

If you would like additional photographs, or have any questions about an artwork before purchasing, please get in touch via the Contact page.

Payment

Payments are processed securely through the website. Your card and payment details are handled securely by the payment provider and are not stored by MJ Marshall Art.

Preparing your order

Every artwork is carefully checked and securely packed before leaving the studio.

Orders will normally be prepared and dispatched within 5 working days. Once your artwork has been sent, you will receive an email confirming that it is on its way, together with tracking information where available.

Delivery charges are based on the size of the artwork and its destination and are shown at checkout before you complete your purchase. Secure packaging is included in the delivery charge.

UK delivery

Please allow approximately 7 working days for UK delivery following dispatch.

Delivery to the Scottish Highlands and Islands and Northern Ireland may incur an additional courier surcharge. If this applies to your order, I will contact you before dispatch to confirm the additional cost.

Studio collection

Free collection from my studio near Haddington, East Lothian is available by prior arrangement.

Select the collection option at checkout. I will contact you when your artwork is ready so that we can arrange a convenient collection time. Full collection details and the studio address will be provided privately at that stage.

International delivery

International delivery is available for most artworks. For larger works, delivery may need to be arranged individually depending on the size of the artwork and its destination. Where a standard international delivery option is not available at checkout, please contact me before purchasing.

As a guide, please allow approximately 14 working days for EU deliveries and 21 days for other international deliveries following dispatch.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are not included in the purchase or delivery price and are the responsibility of the buyer.

Large and oversized artworks

Some larger artworks require individual delivery arrangements because of their dimensions or destination.

Where a standard delivery option is not available at checkout, please contact me before purchasing and I will advise on the most appropriate delivery method.

For very large canvases, particularly those travelling overseas, it may be safer and more economical for the canvas to be removed from its stretcher bars and shipped rolled. If this is necessary, it will be discussed and agreed with you beforehand. The buyer will be responsible for arranging and paying for professional re-stretching at the destination.

Returns

I want you to be happy with your artwork. If you decide that an original artwork is not right for you, please contact me within 14 days of receiving it to arrange a return.

Returned artwork must be securely packaged and returned in its original condition. You are responsible for taking reasonable care of the artwork while it is in your possession. I reserve the right to make an appropriate deduction from the refund if an artwork has been handled beyond what would reasonably be necessary to inspect it and its value has been reduced as a result.

Unless the artwork is faulty, damaged on arrival or not as described, return delivery costs are the responsibility of the buyer.

Once the artwork has been safely returned, any refund due will be processed within 14 days.

Damage in transit

All artworks are carefully packed to minimise the risk of damage during delivery.

If your artwork arrives damaged, please contact me as soon as possible and send photographs of the artwork, the external packaging and any damaged internal packaging.

Please keep all packaging until the matter has been resolved, as the courier may require photographs or inspection of it as part of a claim.

I will work with you to resolve the problem as quickly as possible.

Questions?

If you have any questions about an artwork, payment, delivery or collection before placing an order, please get in touch via the Contact page.